Step 1
Order Confirmation
You receive an e-mail and in-app confirmation with your order number and invoice the moment your order is placed.
Delivery Guide
Delivery & Setup Guide
From the moment you place an order to the first night on your new mattress - the seven steps, what Standard and White Glove include, and the answers to the questions we hear most.
- Reliable and Secure
- Delivered on Time
- Handled with Care
- Approachable Support
How delivery works
Seven steps, one team, no third-party couriers for mattresses.
Step 2
Product Preparation
We pull your items from stock or, for custom cuts and made-to-order pieces, the workshop starts production.
Step 3
Dispatch
Your order leaves our Cairo hub. Its status moves to Shipped and you get a notification.
Step 4
Delivery Scheduling
Our team calls you to agree a delivery window that suits you.
Step 5
Tracking
Follow the order in My Orders; on the day it moves to Out for Delivery.
Step 6
Arrival
Standard delivery brings the boxed mattress to your door; White Glove brings it to the room of your choice.
Step 7
Setup
With White Glove we unbox, set up on your frame and take the old mattress away. Then the trial nights begin.
Mattress Packaging Explained
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Mattress-in-a-Box
Many of our mattresses are compressed, rolled, and shipped in a compact box.
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Rolled & Compressed
Sealed for hygiene and protection. Easy to carry into your room before unboxing.
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Flat Delivery
Some of our premium mattresses are delivered flat for immediate use with no expansion time.
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Expansion Time
Once unboxing, your mattress will begin expanding right away. Allow up to 24-72 hours to reach full shape and comfort.
Estimated Delivery Timelines
Product
Standard Delivery
White- glove Delivery
Notes
Mattresses
Muscat 1-3 business days, other governorates 3-7
3-7 business days
Varies by size & governorate
Pillows
Muscat 1-3 business days, other governorates 3-5
3-7 business days
Small items usually ship faster
Sheets & beddings
Muscat 1-3 business days, other governorates 3-7
3-7 business days
For in-stock items
Toppers
Muscat 1-3 business days, other governorates 3-7
3-7 business days
Varies by size
Bed Frames
Muscat 2-5 business days, other governorates 5-10
5-10 business days
May arrive in multiple boxes
Custom- Size Items
Made to order - 10-20 business days
10-20 business days
Ships once your size is cut
Delivery times are estimates and may vary by governorate, product availability and carrier - Dhofar, Musandam and Al Wusta add 1-2 business days.
Standard vs White Glove
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Standard Delivery
Doorstep delivery by our own fleet across all 11 governorates. Free on orders over 300 OMR; Muscat from 5 OMR.
- Estimated time: 3-5 business days
- Delivery fee: 8 OMR per order
- Free on orders over 300 OMR
- Doorstep delivery
- Coverage: All 11 governorates of Oman
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White Glove Delivery
Room-of-choice delivery, unboxing, setup on your bed frame and removal of your old mattress. Muscat 15 OMR, other governorates 25 OMR.
- Estimated time: 4-7 business days
- Delivery fee: 25 OMR per order
- Doorstep delivery
- Setup on your bed frame
- Old mattress removal
- Coverage: Muscat Governorate - Bausher, Seeb, Muttrah, Al Amerat and Al Khuwair
Damaged, Missing, or Incorrect Items
If your order arrives damaged, missing parts, or different from what you’ve ordered. Please contact us within 48 hours of delivery. we’ll review the issue and help make it right.
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Contact Us
Share your order number and photos, if possible.
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Review
Our team will quickly investigate the issue.
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Resolve
We will replace, reship, or review a refund when appropriate.
Frequently Asked Questions
Yes - Standard delivery covers all 11 governorates at 8 OMR; Dhofar, Musandam and Al Wusta take 4-7 business days.
Yes, from the order page within 24 hours of placing the order, as long as it has not shipped.
Add 15-20 production days; the expected delivery window on your order already includes them.