Return & Exchange

Return & Exchange, Made Simple.

We are here to make returns and exchanges easy. This guide covers everything you need to know about returns, exchanges and refunds for mattress and bedding products.

Request Return
  • Comfort Exchange
  • Size Exchange
  • Model Exchange
  • Price Difference & Fees

Mattress Return Eligibility

Condition
Mattress must be in good condition with no major tears, cuts or structural damage.
Cleanliness
Mattress must be clean and suitable for pickup and inspection.
Stains, Odors, or Misuse
Items with stains, strong odors, pet damage, mold, burns or misuse may not qualify.
Proof of Purchase
Valid order number, receipt or account record is required.

If you are unsure whether your mattress qualifies, contact us first - we will help review your case.

Bedding Item Return Rules

Product Return Window Condition Notes
Mattresses 14 business days Unopened or unused Varies by size & location
Pillows 14 business days Unopened or unused Small items usually ship faster
Sheets & Bedding 14 business days Unused or unwashed For in-stock items
Toppers 14 business days Clean and undamaged Varies by size
Bed Frames 30 business days Unassembled, unused May arrive in multiple boxes
Custom-Size Items 14 business days Damaged or not as ordered only Made to order

Refund Details

Once the item is collected and inspected we confirm the refund by e-mail and in your order timeline.

  • Refund Method

    Approved refunds are issued to the original payment method whenever possible, or as store credit if you prefer.

  • Processing Time

    Allow 5-10 business days after the inspection for the refund to appear on your statement.

  • Delivery Fees

    Original delivery fees are non-refundable unless the item arrived damaged or was not as ordered.

Frequently Asked Questions

Open the order in My Orders and choose Request Return. Pick the items, tell us why, choose pickup or drop-off and we confirm the collection date within one business day.

Yes. Request a return and place a new order for the size or firmness you prefer; we prioritise the exchange delivery and refund the returned item once it is inspected.

Custom cuts and made-to-order items are made for you, so they cannot be returned for comfort reasons. They are covered if they arrive damaged or if the wrong item was delivered.

Refunds are issued within 3 business days of the inspection and appear on your statement within 5-10 business days depending on your bank.

Manufacturing defects such as sagging deeper than 2.5 cm, broken coils or seams for the warranty period shown on the product page - not normal softening, stains or damage from an unsupportive base.

Need help with your return & exchange?

Our support team answers within one business day.

Contact Our Support

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